FAQ

Do you accept custom orders? Yes! I'm pretty much always accepting custom projects. While I am always accepting requests, I may not make every idea that comes my way. Custom orders can take between 2-5 weeks depending on how long my current list is.

To put in a custom order, please click the "Custom Request" link and answer all the questions in a message.

Serious inquiries only please. If you just have questions about custom orders, send me a message via email or Instagram. 

What does the custom order process look like?

1) Usually, the stones are the first thing we discuss. I ask that you have a rough idea of what stones you might want or at the very least, the colors. If I don't have the stones on hand, I have no problem ordering them.

2) Then I will ask about the design. If you want a design that is similar to a past design, I will ask you to send a picture(s) from my Instagram or website of what you have in mind. If you chose one of my past designs, please know that it will not come out as an exact copy of the past design. It will be made as close as possible while still being unique and one of a kind. 

      -If you are giving me creative control over the design, I usually ask for a week to come up with 1-2 designs to show. If neither of the first 2 options are satisfactory, I can then come up with another 2 but one must be chosen out of those 4 options. Please know that the drawing we agree on is a rough draft and the final piece may not come out exact to the drawing, I will do my very best to bring the original idea to life. 

3) Once the stones and design have been agreed on, I will then begin on the piece as soon as available to. I will give you an estimate of how long I think it will take me. I do my best to get custom order done within a timely manner, and I do my best to communicate during the whole process. Please allow the magic to happen, it takes time : )

4) Upon completion, I will send a couple photos (and sometimes a video) of the finished creation. I normally do not send progress pics of the piece while I'm making it, but I can upon request. If you are satisfied with the outcome I will ship out within 2-5 days. If you are unsatisfied with the piece, please communicate that before I ship and I can do my best to rework it.

Please have trust in my artistic abilities. By placing a custom order with me, you are agreeing to give some room to create with my artistic eye and make you something beautiful! 

Can you hold a piece for me? I can hold something for you if a 50% non-refundable deposit is paid upfront. Once the other 50% is paid on the agreed date, I will send the order. If you miss the final payment without communication, your hold will be canceled, and the jewelry will go back up for sale. Please read my store policies for further details about deposits. All holds must be paid off within 2 weeks after the deposit.

What is your return policy? I do not accept returns or exchanges for any reason. I will however do my very best to meet your needs and help in any way I can; to resolve any issues you might have with your order. If you placed an order for a custom piece of jewelry and do not like the outcome, you MUST communicate that before delivery. 

Do you accept payment plans? Yes, I do. Each one varies depending on the order but usually a 30% non-refundable deposit will need to be made to start the plan and to hold the piece till the next available payment. I like to have my payment plans paid off within 4 weeks after the deposit is paid. Usually, I suggest splitting the remainder amount up into 2 or 4 payments over those 4 weeks. I am open to whatever works best for you! Payments must be paid on time. The dates will be discussed and chosen together. Communication is the most important part! If you miss a payment, I'm flexible and easy to work with. Just let me know and we can go from there. Please click my "store policies" to read how non-responsive situations will be handled. 

Do you sell wholesale? Yes, I do! Pricing really depends on what you're looking for and how much of it you would like. Please present some of my designs that you like from my Instagram or have some ideas ready to discuss. Just send me an email or a message on Instagram for the quickest response.

How long till I receive my order? Every order usually gets shipped out within 2-5 business days. Each package is sent with USPS Ground mail in a bubble mailer. Shipping within the US is usually 3-4 days. Shipping internationally can take anywhere from 7-21 days.

Does my order come with insurance? Orders that cost $250 or more, come with insurance free of charge. Anything under that will need to be requested and paid for in advance. Leave a note at checkout or send me a message.

Can you repair and clean/polish my jewelry? Yes! But I will not clean or repair any jewelry that is not made by me. A small fee may be charged for repairs depending on the type of repair that needs to be done. No fee for cleaning and polishing. 

How do I care for my jewelry? Copper and silver jewelry oxidizes naturally over time. (This means the color darkens) To prevent it from oxidizing, keep it away from moisture (so don't wear or store your jewelry in the shower!) Keeping your jewelry in an air tight baggie is the best way to keep it from oxidizing. To clean your jewelry, use dawn dish soap and *gently* scrub your piece with a soft toothbrush. (Just the wire! You don't want to risk scratching any soft gemstones.) Pat fully dry with a paper towl, rub clean with a polishing cloth, repeat steps when needed. A dark color rubbing off on your cloth is normal. Message me if you have any specific questions on how to clean your jewelry. 

Can you oxidize a piece if it's not already? Yes! Just message me about it before purchasing, it would be a $15 add on. I can also polish it afterwards to give it an "antique" finish.